Privacy Policy

Welcome to Kiyusha (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information and privacy rights.

This Privacy Policy outlines how your personal data is collected, used, shared, and protected when you visit, interact with, or make a purchase through our website at kiyusha.com (the “Site”).

01. Information We Collect

When you visit or make a purchase on Kiyusha, we collect information necessary to fulfill your orders and improve your shopping experience:

• Personal Identification Details: Full name, email address, phone/WhatsApp number, delivery address, and billing address.
• Order & Transaction Details: Products purchased, order value, payment status, transaction reference IDs, and customer notes.
• Account Credentials: If you register an account, we securely store your encrypted login credentials and order history.
• Device & Usage Information: IP address, browser type, device information, operating system, time zone, and interaction logs collected via standard cookies.
• Customer Support Records: Inquiries, feedback, and communications sent to us via WhatsApp, email, or contact forms.

02. How We Use Your Information

We use the collected information for the following legitimate purposes:

• To process, fulfill, pack, and dispatch your jewellery and handmade orders.
• To send order confirmations, delivery tracking updates, and invoices via Email or SMS/WhatsApp.
• To respond to your inquiries, customer support requests, and product customization queries.
• To maintain and safeguard your customer account and wishlist.
• To detect, investigate, and prevent fraudulent transactions or security violations.
• To analyze website performance and improve our catalogue, stall showcases, and user interface.
• To send promotional updates or special festive offers (only if you opted in, and you can unsubscribe at any time).

03. Sharing of Information

We respect your personal privacy. We do not sell or rent your personal information to third parties. We share your information solely with trusted service providers who help us operate our business:

• Courier & Logistics Partners: To safely deliver parcels to your doorstep (e.g., Delhivery, Blue Dart, Shiprocket, or India Post).
• Payment Gateways: To authorize and process payments safely (e.g., Razorpay).
• Analytics & Infrastructure: Hosting providers (Vercel), database infrastructure (MongoDB Atlas), and analytics services (Google Analytics) to ensure store uptime and performance.
• Legal Obligations: If required by law, court order, or governmental authorities to comply with applicable regulations.

04. Cookies & Tracking Technologies

We use essential cookies to maintain your active shopping cart, remember your login session, and improve site navigation. We also utilize anonymized analytics cookies to understand how visitors interact with our store pages.

You can configure your browser to reject cookies or notify you when cookies are sent; however, certain site features (such as retaining items in your shopping bag) may not function properly without cookies.

05. Data Security & Retention

We implement industry-standard administrative and technical security measures (including SSL/TLS encryption across all site pages) to protect your personal information against unauthorized access, alteration, or disclosure.

We retain your order records for as long as necessary to provide services, resolve disputes, and fulfill statutory tax and legal obligations under Indian law.

06. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request correction of any outdated or inaccurate details.
• Request deletion of your account and personal details (subject to active order fulfillment and legal retention rules).
• Opt out of marketing communications at any point by clicking “Unsubscribe” or contacting us.

07. Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our practices, operational needs, or legal requirements. Any modifications will be posted directly on this page with an updated “Last Updated” date.